Terms of Use

These Terms of Use ("Terms") govern the use of the WappNeo software (the "Application"), the wappneo.com website (the "Site") and the related server services (the "Service") provided by Sahatek Bilişim Teknolojileri Tic. Ltd. Şti. ("Sahatek"). By downloading or installing the Application or using the Service you accept these Terms. If you do not accept them, do not install or use the Application.

1. Definitions

• Customer / Business: the natural or legal person who installs the Application and obtains a licence.
• User: a person who signs in to the Application on behalf of the Business.
• Recipient: a person to whom the Business sends messages through the Application.
• ERP Provider: software or company authorised by the Business that uses the WappNeo API.
• Licence: the right to use the Application for a limited period and number of devices.

2. Scope of the Service

WappNeo lets a business manage its own WhatsApp accounts from one screen, deliver transaction notifications from its ERP to its customers, collect digital account reconciliations, send bulk and automatic messages and report on all of this. Sahatek may change, improve or remove features of the Service with prior notice.

WappNeo is not a product of WhatsApp or Meta Platforms and has no partnership, sponsorship or official affiliation with WhatsApp. Messages are sent through the Business's own WhatsApp account.

3. Account and licence

• The Application is used through a company account. Account details must be accurate and current; the Business is responsible for the confidentiality of user names and passwords.
• The Licence is limited to the purchased period and number of devices; it is bound to the device and may not be transferred, rented or sublicensed.
• The trial version can be used free of charge with all features for 3 days. Afterwards usage is limited; data is not deleted and continues from where it left off once a licence is purchased.
• When a licence expires, message sending and the ERP queue stop; reports remain viewable.

4. Fees and payment

Licence fees are set on wappneo.com or by a quotation and contract with Sahatek. Prices exclude VAT unless stated otherwise. Sahatek may suspend the Service for unpaid licences. Refund requests are considered within 14 days of installation provided the licence has not been used; used periods are not refunded.

5. Obligations of the user and prohibited use

The Business agrees to use the Application only within its own commercial activity and in compliance with applicable law. In particular:

• Commercial electronic messages: obtaining the required consents from recipients and honouring opt-out requests immediately is the Business's responsibility under Turkish Law No. 6563 and the İYS (Message Management System) rules. Accounting notifications within an existing customer relationship (invoice, collection, statement, reconciliation) are informational; marketing content requires consent.
• WhatsApp rules: bulk, unsolicited or automated promotional messages contrary to the WhatsApp Terms of Service may not be sent. Sahatek is not responsible if WhatsApp restricts or closes the account. To reduce this risk the Application enforces a minimum delay of 500 milliseconds between sends; this cannot be lowered.
• No content containing insults, threats, fraud, misleading financial information, unauthorised processing of third parties' personal data or copyright infringement may be sent.
• Reverse engineering the Application, accessing its source code, bypassing licence protection, attempting unauthorised access to the server or using the API beyond the defined limits is prohibited.
• The legal consequences of contacting blacklisted (opted-out) numbers through other means rest with the Business.

6. Personal data and roles

With respect to recipients' personal data the Business is the data controller and Sahatek the data processor. The Business warrants that it obtained the data it enters into the Application or transfers from its ERP lawfully, that it provided the required information and that it obtained explicit consent where necessary. Sahatek's processing activities are described in the Privacy Notice and Privacy Policy.

7. Use of the ERP API

• API credentials (Company ID, API Key, API Secret) belong to the Business; the Business is responsible for sharing them with the ERP Provider and keeping them safe. The secret is shown only when created.
• The API may be used only for the documented endpoints and purposes. Sahatek may apply rate limits or deactivate credentials in case of excessive load or abuse.
• The Business and the ERP Provider are responsible for the accuracy of content sent from the ERP (amount, balance, document number etc.); Sahatek does not review content.

8. Digital reconciliation

Reconciliation answers are stored with the recipient's choice, date and time, IP address and record number and reported to the Business. These records are supporting evidence alongside the parties' commercial books and documents; they do not replace an official reconciliation letter, invoice, statement or a secure electronic signature under Turkish Law No. 5070. Disputes about reconciliation results are resolved between the Business and the recipient.

9. Intellectual property

All intellectual and industrial property rights in the Application, the Site, the API documentation, logos and trademarks belong to Sahatek. The Licence grants only a right to use the Application, not a transfer of ownership. The Application may not be copied, modified, distributed or sold in whole or in part.

10. Updates and continuity

The Application receives automatic updates from the server; installing security updates is a condition of use. Sahatek announces planned maintenance with reasonable notice. Uninterrupted and error-free operation is not guaranteed; Sahatek is not liable for outages caused by the internet, WhatsApp infrastructure, the operating system or third-party services.

11. Limitation of liability

The Service is provided "as is". Sahatek is not liable for the content of sent messages, for whether they reach the recipient, for restrictions on the WhatsApp account, for incorrect data from the ERP, for the Business's unlawful use or for indirect damages arising from these (including loss of profit, reputation or data). Sahatek's total liability is in any case limited to the licence fees paid by the Business in the 12 months preceding the event; cases of intent and gross negligence are reserved.

12. Suspension and termination

• The Business may end its use at any time by not renewing the licence.
• Sahatek may suspend or terminate the account with prior notice, or immediately in urgent cases, for breach of these Terms, non-payment, unlawful use or use harming third parties, or security threats.
• On termination the Business may request export of its server data within 30 days; after that the data is deleted according to the retention periods in the Privacy Policy.

13. Support

Support requests are handled on business days between 09:00 and 18:00 via [email protected], 0850 532 7690 or WhatsApp 0553 240 16 90. Remote support is given only with the Business's explicit approval and limited to that session.

14. Changes

Sahatek may change these Terms. Changes take effect when published on the Site; material changes are announced inside the Application or by e-mail. Continued use of the Service after a change means acceptance.

15. Governing law and jurisdiction

These Terms are governed by the laws of the Republic of Türkiye. The Courts and Enforcement Offices of Konya have jurisdiction over disputes arising from them. Provisions on consumer arbitration committees and consumer courts are reserved for users who qualify as consumers. The Turkish version of these Terms is the legally binding text.

16. Contact

Sahatek Bilişim Teknolojileri Tic. Ltd. Şti. · Konya
0850 532 7690 · 0553 240 16 90 · [email protected] · wappneo.com