Frequently asked questions

Can't find your question? Ask us from the WhatsApp button at the bottom right. For step-by-step usage see the How to use page.

General

What is WappNeo and who is it for?

A Windows application that turns WhatsApp into a corporate notification channel for accounting and sales: ERP transactions are sent to customers with a short message and a PDF slip, reconciliations are collected digitally, bulk and automatic messages are sent and everything is reported. For any company that has customers on WhatsApp.

Is it an official WhatsApp product?

No. WappNeo is an independent product of Sahatek Bilişim; it has no partnership with WhatsApp or Meta. Messages are sent from your own WhatsApp account.

Which ERP systems are supported?

Any ERP that can send an HTTPS request: Logo, Mikro, Netsis, Nebim, Zirve, Luca or custom software. The vendor needs about half a day.

Is there a free trial?

Yes, 3 days with every feature, no card required. After the trial usage is limited but nothing is deleted.

Setup and WhatsApp

Do I need a server or IT staff?

No. Install on a Windows 10/11 computer, scan two QR codes and start. The app guides you on first launch.

Can I use several WhatsApp accounts?

Yes. Add as many as you need; each shows its own unread count and can be used for sending.

Will my WhatsApp account be blocked?

WappNeo sends with at least half a second between messages and does not send read receipts. Send only to customers who expect your messages and respect opt-outs; the risk is minimal.

Does the app have to stay open?

For sending, yes. ERP transactions created while it is closed wait on the server and are sent when it opens.

ERP and reconciliation

How does the ERP integration work?

The ERP posts one JSON to https://wappneo.com/api/erp/queue/add with the key and secret headers. WappNeo picks the template by transaction type, builds the PDF slip and sends.

What is on the PDF slip?

Your logo and company details, the customer, document number, date, description, previous balance, amount and current balance. It is an information slip, not an invoice.

How does digital reconciliation work?

Customers receive a link with YES / NO / REQUEST DETAILS. The answer is stored with date, time and record number and reported to you.

Can customers opt out?

Yes. An unsubscribe link can be appended; the customer is added to a shared blacklist visible in WappNeo and in the ERP.

Privacy and licence

Do you see my conversations?

No. Chats stay on your computer and are never uploaded. Our servers hold only the ERP queue, reconciliation records and your licence.

Where is data hosted?

On servers in Türkiye. The privacy notice and terms are published on the site.

How is pricing decided?

By company size and modules. Write to us on WhatsApp or by e-mail; we reply the same day.

How do updates arrive?

Automatically at start-up. You can also check from the Update button in the sidebar.

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